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forgot my primary password

  • 1 reply
  • 2 have this problem
  • 22 views
  • Last reply by Amelia

mikedb49
mikedb49
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I forgot my primary password and I can't access my other apps in Fore fox. I need help to reset my password. I have been trying for hours.

I forgot my primary password and I can't access my other apps in Fore fox. I need help to reset my password. I have been trying for hours.

All Replies (1)

Amelia
Amelia
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Hello,

I am sorry to break the news to you, but we can not reset your password. There are no bypasses that I know of, as the primary password encrypts the passwords file, making it unreadable without the password.

If you have synced a device, it will have your passwords unencrypted (unless you also encrypted it).

Please keep trying, as we can not directly help you.