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I CAN'T REMOVE MY OLD ANDROID PHONE FROM MY ACCOUNT INFORMATION, HELP?

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  • 1 has this problem
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  • Last reply by Paul

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HI I'M GEO I AM SETTING UP A NEW ANDROID PHONE IN MY ACCOUNT AND CAN'T REMOVE THE OLD PHONE, IT'S NOT LETTING ME INSTALL THE NEW PHONE.

HI I'M GEO I AM SETTING UP A NEW ANDROID PHONE IN MY ACCOUNT AND CAN'T REMOVE THE OLD PHONE, IT'S NOT LETTING ME INSTALL THE NEW PHONE.

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Hi

If you sign into your account at https://accounts.firefox.com/signin and select "Connected Services", you will be able to remove your old phone from your account.

What happens when you link your new phone to your Firefox Account?