Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problems proceeding with logins and BMO online banking transactions using Firefox

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

SheerJoy
SheerJoy
more options

Hello,

I have been experiencing problems proceeding with logins and online banking transactions on my HP laptop and Samsung mobile phone on numerous websites.

1). I have not been able log in to BMO online banking on Firefox on my laptop since last March 2020. I receive this message:

404 Error Sorry, but we can't find the page that you're looking for. It may no longer exist, changed location or is temporarily unavailable. Please consider using one of the links below to help you find the information you need. Home Contact Us Book an appointment

None of the links work on Firefox, however, I can login on any website, without a problem, using the Microsoft Edge internet browser.

2). Also, now I cannot log in to my account on pcoptimum.ca. I receive this message:

503 Service Unavailable No server is available to handle this request.

Again, I can login on any website, without a problem, using the Microsoft Edge internet browser.

I prefer to support Firefox, rather than Microsoft Edge. What could the issue be? Thank you.

Hello, I have been experiencing problems proceeding with logins and online banking transactions on my HP laptop and Samsung mobile phone on numerous websites. 1). I have not been able log in to BMO online banking on Firefox on my laptop since last March 2020. I receive this message: 404 Error Sorry, but we can't find the page that you're looking for. It may no longer exist, changed location or is temporarily unavailable. Please consider using one of the links below to help you find the information you need. Home Contact Us Book an appointment None of the links work on Firefox, however, I can login on any website, without a problem, using the Microsoft Edge internet browser. 2). Also, now I cannot log in to my account on pcoptimum.ca. I receive this message: 503 Service Unavailable No server is available to handle this request. Again, I can login on any website, without a problem, using the Microsoft Edge internet browser. I prefer to support Firefox, rather than Microsoft Edge. What could the issue be? Thank you.

Chosen solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.