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Email Threading is Random

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by rfeigels

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When I move email to a folder on my local drive, the threading seems to break and just toss random emails into a thread. Any ideas how to fix this? See image! I'm using 64-bit 91.5.1 on Windows 10.

When I move email to a folder on my local drive, the threading seems to break and just toss random emails into a thread. Any ideas how to fix this? See image! I'm using 64-bit 91.5.1 on Windows 10.

Chosen solution

right click the folder and select properties and then the repair button. It may be there are issues with the indexes.

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All Replies (6)

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Sorry...now see image

Modified by rfeigels

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Sorry...with image.

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Threading uses the references header to determine if a mail is in a thread. Unfortunately some people think clicking reply and removing all the visible text is a new email so misthreading occurs because they re used an old email.

I suggest you check the references and make sure they truly are "random" (ctrl+U opens message source)

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I checked that and that wasn't the issue. They are truly unrelated.

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Chosen Solution

right click the folder and select properties and then the repair button. It may be there are issues with the indexes.

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That was it!! Thank you. Simple fix.