Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open PDFs after downloading them via Firefox

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Raoul

more options

I have been using my iPad for about two weeks now and have been noticing that I can't open some pdfs. In the file browser they appear without a preview and if I click on them nothing appears (see Image).

Since then I've tried to find out how that happens and have noticed, that whenever I download a pdf in Firefox with my iPad via: - Opening the pdf in Firefox - Clicking on the context menu on the topright with the three Bars_ - Clicking Share - Clicking on Save to Files - Proceeding to save the pdf at whatever place

I've also tried click on Open in GoodNotes after clicking on Share, what is where I first noticed this problem, because then I get some mysterious error message saying something like "Unable to Import: Import Failed: Cannot open URL at file ....".

It seems to me as if the PDFs I download via the Firefox browser on my iPad seem to be broken somehow. I have also tried different sources in the web and wherever I download a pdf with the Browser the same issue appears.

Whenever I download PDFs with Safari I dont face that problem, however I'm a quite happy Firefox Desktop user and have been for a lot of years now and as such I would not like to have to use Safari on my iPad.

I have also tried restarting my iPad multiple times and have reinstalled the Firefox app and looked for updates. Furthermore I am a 100% sure those files I have in my File Browser or rather am downloading via Firefox are in the right format in this case PDF.

Thank you in advance, Raoul

PS: Since the uploading images feature doesn't seem to work for me I will upload the images afterwards

I have been using my iPad for about two weeks now and have been noticing that I can't open some pdfs. In the file browser they appear without a preview and if I click on them nothing appears (see Image). Since then I've tried to find out how that happens and have noticed, that whenever I download a pdf in Firefox with my iPad via: - Opening the pdf in Firefox - Clicking on the context menu on the topright with the three Bars_ - Clicking Share - Clicking on Save to Files - Proceeding to save the pdf at whatever place I've also tried click on Open in GoodNotes after clicking on Share, what is where I first noticed this problem, because then I get some mysterious error message saying something like "Unable to Import: Import Failed: Cannot open URL at file ....". It seems to me as if the PDFs I download via the Firefox browser on my iPad seem to be broken somehow. I have also tried different sources in the web and wherever I download a pdf with the Browser the same issue appears. Whenever I download PDFs with Safari I dont face that problem, however I'm a quite happy Firefox Desktop user and have been for a lot of years now and as such I would not like to have to use Safari on my iPad. I have also tried restarting my iPad multiple times and have reinstalled the Firefox app and looked for updates. Furthermore I am a 100% sure those files I have in my File Browser or rather am downloading via Firefox are in the right format in this case PDF. Thank you in advance, Raoul PS: Since the uploading images feature doesn't seem to work for me I will upload the images afterwards

All Replies (1)

more options

The first picture shows the Error when importing into GoodNotes directly and the second one shows what it says when I open the PDF I downloaded via Firefox from the Files app on my Ipad