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Video DownloadHelper

  • 4 replies
  • 4 have this problem
  • 1 view
  • Last reply by Terry

tinnguyen0209
tinnguyen0209
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I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to click and use it. My purpose was to download some video clips to my desktop. I did try to click the 3-bars on the upper right corner of the menu bar to add the icon to the menu bar, but the icon was missing and I could not find it anywhere. I also checked to make sure that I have the latest version of FireFox. I did try to remove and delete Video DownloadHelper from FireFox, clear and remove all my data, cookies, history... and then defrag my hard drive, restart my desktop computer and then reinstall Video DownloadHelper. The Video DownloadHelper icon was nowhere to be found. My operating system I am using is Windows 11. There is no email, no phone number for me to contact. I hope a solution is found soon to fix and resolve that problem. Thank you very much.

I just downloaded Video DownloadHelper as an add-on to my Mozilla Firefox browser. After I finished installing it, I could not find any shortcut of any icon for me to click and use it. My purpose was to download some video clips to my desktop. I did try to click the 3-bars on the upper right corner of the menu bar to add the icon to the menu bar, but the icon was missing and I could not find it anywhere. I also checked to make sure that I have the latest version of FireFox. I did try to remove and delete Video DownloadHelper from FireFox, clear and remove all my data, cookies, history... and then defrag my hard drive, restart my desktop computer and then reinstall Video DownloadHelper. The Video DownloadHelper icon was nowhere to be found. My operating system I am using is Windows 11. There is no email, no phone number for me to contact. I hope a solution is found soon to fix and resolve that problem. Thank you very much.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

tinnguyen0209
tinnguyen0209 Question owner
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I keep on having the very same problem over and over. I installed Video DownloadHelper but was not able to use it because the icon was missing. I did try to remove Video DownloadHelper from FireFox, clear all my data, history, cookies and then defrag my hard drive before reinstalling it. Every time I got the same problem; I looked everywhere but the icon was nowhere to be found. I keep on installing and removing it in the hope that a new updated version with a fix is available soon. It has been several days and I got no clear answer from anybody. I am very frustrated and annoyed by your service! I hope to hear from someone soon or to see a new solution posted online to resolve the problem.

Dropa
Dropa
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You need to contact the Addon developer-Firefox Addon page only hosts the Addons for support is to contact the developer with Addon software issues.

Terry
Terry
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Have you looked at the extensions button mentioned by cor-el?