Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Email buttons don't work after Webmail Update

  • 1 reply
  • 0 have this problem
  • 15 views
  • Last reply by cor-el

more options

After my Webmail interface was updated the webmail buttons no longer function at all. I cleared the browser cache, history, etc. and restarted the browser. But the problem persists. The webmail interface does work in Chrome. Any ideas how to fix this? Thanks!

After my Webmail interface was updated the webmail buttons no longer function at all. I cleared the browser cache, history, etc. and restarted the browser. But the problem persists. The webmail interface does work in Chrome. Any ideas how to fix this? Thanks!

All Replies (1)

more options

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.