Thunderbird crashes [@ mozilla::detail::InvalidArrayIndex_CRASH | nsMsgDBView::Sort ]

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Last reply by Wayne Mery

1 year ago

Kukisvoomchor

10/8/23 04:56 ಪೂರ್ವಾಹ್ನ

Hi.

Thunderbird now crashes almost immediately on startup, even in safe mode.

My latest crash report, which has been submitted, is bp-3abf51c7-3373-408a-acd9-d87220230810

I'm running Mac OS Ventura 13.5. Re-installing Thunderbird didn't help, nor did a machine reboot.

Thanks in advance,

Kukisvoomchor

Hi. Thunderbird now crashes almost immediately on startup, even in safe mode. My latest crash report, which has been submitted, is bp-3abf51c7-3373-408a-acd9-d87220230810 I'm running Mac OS Ventura 13.5. Re-installing Thunderbird didn't help, nor did a machine reboot. Thanks in advance, Kukisvoomchor

Modified ನವೆಂಬರ್ 5, 2023 09:23:34 ಪೂರ್ವಾಹ್ನ -0800 by Wayne Mery

Answer 1 · 2023-08-10 04:56:44

Wayne Mery

Moderator
Top 10 Contributor

10/8/23 08:10 ಪೂರ್ವಾಹ್ನ

Thanks for reporting your issue. This has a fix at https://bugzilla.mozilla.org/show_bug.cgi?id=1841154 but it is not yet available in version 115. I don't know whether any of following will help, but worth a try:

start Thunderbird in safe mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
start Thunderbird offline, with the network connection disabled

Please let us know how it goes.

Answer 2 · 2023-08-10 04:56:44

Kukisvoomchor Question owner

10/8/23 09:15 ಪೂರ್ವಾಹ್ನ

Thanks for your rapid reply.

Unfortunately, starting it up in safe mode yields the same result, as previously mentioned. This was also the case with starting it up offline (which I did by first physically disconnecting my ethernet cable).

So for now, I guess, I'll be waiting for the fix.

(As a temporary workaround, I'm logging directly into my email provider through my browser.)