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Popup music player does not show.

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  • Last reply by cor-el

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I have two computers. One (this one) was down for repair, but it is operative again. A website I use has a popup music player. It works fine on the other computer. Popups are enabled on this computer, but the player does not work. The pop up opens, but the player never appears. Any ideas as to a solution?

I have two computers. One (this one) was down for repair, but it is operative again. A website I use has a popup music player. It works fine on the other computer. Popups are enabled on this computer, but the player does not work. The pop up opens, but the player never appears. Any ideas as to a solution?

All Replies (2)

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docrocksradio said

A website I use has a popup music player.

What is the website?

Does it still happen in Troubleshoot Mode?

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You can check the Web Console for relevant media messages.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

See also: