Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FireFox not logging on the SirusXM

  • 1 reply
  • 0 have this problem
  • 18 views
  • Last reply by zeroknight

leoscott
leoscott
more options

I have been trying to logon to my SirusXM account for 30 minutes. I enter the email address for the account and it says it can't find it. Then Find Username link tells me to use the email it can't find. Repeated several times. Even got online with SirusXM chat pop up and they told me to use the email it "can't find". The email is/was typed correctly. The FireFox is the latest update. The OS is Windows 11 (updated) and the hardware is an I9-12900HX, 32 gig laptop. More than adaquate. So on a whim I opened the logon site in Brave and voila got right in. Am I doing something wrong with Firefox?

I have been trying to logon to my SirusXM account for 30 minutes. I enter the email address for the account and it says it can't find it. Then Find Username link tells me to use the email it can't find. Repeated several times. Even got online with SirusXM chat pop up and they told me to use the email it "can't find". The email is/was typed correctly. The FireFox is the latest update. The OS is Windows 11 (updated) and the hardware is an I9-12900HX, 32 gig laptop. More than adaquate. So on a whim I opened the logon site in Brave and voila got right in. Am I doing something wrong with Firefox?

All Replies (1)

zeroknight
zeroknight
more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?