Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to receive e-mail via imap.shaw.ca

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by christ1

rgalois
rgalois
more options

Unable to receive e-mail via Mozilla Thunderbird. Receive message Server imap.shaw.ca has disconnected. Contacted server, informed that the email is all good. the problem is with the thunderbird application you will have to contact the thunderbird customer care because the email is all fine from our end. Also the shaw webmail is working fine so that means from our end everything is good.

Unable to receive e-mail via Mozilla Thunderbird. Receive message Server imap.shaw.ca has disconnected. Contacted server, informed that the email is all good. the problem is with the thunderbird application you will have to contact the thunderbird customer care because the email is all fine from our end. Also the shaw webmail is working fine so that means from our end everything is good.

Modified by Wayne Mery

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > More Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.