Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

virtual fireworx screen saver

more options

I keep getting a page. I need to update firerworx screen saver. It locks the screen untill I fill in my password can I get rid of it. I have never had one.

I keep getting a page. I need to update firerworx screen saver. It locks the screen untill I fill in my password can I get rid of it. I have never had one.

All Replies (1)

more options

Hi Dave, it seems suspicious, hopefully you can change whatever password that is. For the moment, could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

If Firefox is not running:

Hold down the option/alt key when launching Firefox. A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?