Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update available prompt

  • 2 replies
  • 0 have this problem
  • Last reply by cor-el

Oscar Levant
Oscar Levant
more options

I am constantly getting a message on my Win computer saying an update for Firefox is available? Happens all day, many times a day. But when I press update, nothing happens.

I am constantly getting a message on my Win computer saying an update for Firefox is available? Happens all day, many times a day. But when I press update, nothing happens.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Oscar, it looks like your Firefox Extended Support Release 115 has paused at 115.10.0esr. The current version is 115.13.0esr. https://www.mozilla.org/firefox/115.13.0/releasenotes/

Does the method of going to the "About" dialog work? See the steps in: Update Firefox to the latest release.

If not...

I assume you originally installed from Mozilla's website, and not the Microsoft store? In that case, you can update by downloading a complete installer. This is a larger file, but it should detect your existing installation and perform an update.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-esr

Helpful?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you possibly update the OS from Windows 7 or 8 to your current Windows 11 OS as in that case you might have been placed on the 115 ESR update channel ?

Do you want to keep using the ESR version (currently 115.13.0) or possibly switch to the regular release (128.0.3) ?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.