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Unable to send email; SMTP error

  • 2 replies
  • 0 have this problem
  • Last reply by diegodad

diegodad
diegodad
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For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

Note my email address is not Spectrum provided.

For the past few days I have intermittently had a problem sending email. I get email from Spectrum, my ISP. When I try to send I get this message: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout007.msg.pkvw.co.charter.net cmsmtp 173.211.127.45 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. When I go to the indicated website and look up error 1130, this is what I get: The IP address you’re trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you’re connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us. Note my email address is not Spectrum provided.

All Replies (2)

david
david
  • Top 10 Contributor
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My understanding is that charter is part of spectrum. What is domain name of your email account?

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diegodad
diegodad Question owner
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Yes, Charter is part of Spectrum, or maybe Spectrum is part of Charter, I've never been clear on this. In any event the domain is @ca.rr.com

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