Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

my firefox has two things on it and I can't force quit it I have no idea whats going on I need help to solving this problem. I just can't get back to its original starting point.

AnonymousUser
AnonymousUser
more options

I have listed the problem below. The fire fox will not "force quit" I am on a mac. It says "error has occurred go back to mac store", plus there is an untitled window open as well that won't shut either. I've tried all your help pages and have gotten nowhere. Please help me.

This happened

Just once or twice

Friday may the 7th 2010

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

I have listed the problem below. The fire fox will not "force quit" I am on a mac. It says "error has occurred go back to mac store", plus there is an untitled window open as well that won't shut either. I've tried all your help pages and have gotten nowhere. Please help me. == This happened == Just once or twice == Friday may the 7th 2010 == == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

All Replies (2)

AnonymousUser
AnonymousUser Question owner
more options

same problem

Wikiwide
Wikiwide
more options

Please give a screenshot. I just don't understand what "2 things on it" means.

To force quit Firefox, restart operating system.

Then start Firefox in Safe Mode (option+click the icon) (I don't know whether it will have the problem or not). Disable all extensions, close Firefox in Safe Mode and start Firefox in usual mode.

If you incidentally get any crash ID, give it here.