We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Youtube videos do not play in Firefox. I have this error: "You need to upgrade your Adobe Flash Player to watch this video," even after I have followed the link.

  • 3 replies
  • 258 have this problem
  • 41 views
  • Last reply by TXGuy

more options

This error message appears when trying to view Youtube videos: "You need to upgrade your Adobe Flash Player to watch this video," even though I have already installed the suggested piece of software.

URL of affected sites

http://www.youtube.com

This error message appears when trying to view Youtube videos: "You need to upgrade your Adobe Flash Player to watch this video," even though I have already installed the suggested piece of software. == URL of affected sites == http://www.youtube.com

All Replies (3)

more options

You have 2 versions of "Shockwave Flash" (Adobe Flash Player) installed; one very old version (7.0 r19) and the current version (10.0 r45). You can see both "Shockwave Flash" plugins by going to Tools > Add-ons > Plugins. You can disable the old version 7 there. To disable the old version: http://support.mozilla.com/en-US/kb/Using+plugins+with+Firefox#Managing_plugins

Remove the old plugin 1. If the old version 7 is showing as "Adobe Flash Player 7 Plugin" in your Control Panel > Add or Remove Programs, you can remove it from there; click on it, click Remove. See: http://windows.microsoft.com/en-us/windows7/Uninstall-or-change-a-program

2. If the old version 7 is not shown in Add or Remove programs, see: http://support.mozilla.com/en-US/kb/Troubleshooting+plugins#Manually_uninstalling_a_plugin . Some of the old plugins are in the Plugins folder of your programs Firefox install folder and can be renamed or removed from there manually.

more options

i have windows xp and i'm having the same problem. i've tried to uninstall all the flash players/plugins and to reinstall them but nothing help to solve this problem so far. i'm exhausted and i really like firefox browser so plz help me with it.

thanks, orel

more options

Since the automatic update for the Adobe Flash plugin no flash will work with Firefox. I used the Adobe uninstaller and re installed their download but though it works fine with Opera Firefox doesn't even show shockwave in the list of add ons. Is there a way to force its recognition?

XP home SP3 Firefox v3.6.3