Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot open Firefox even after uninstalling (including profile) and download & reinstalling. I get the "FF already running" msg.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by TonyE

epfister
epfister
more options

I opened FF and got msg that updates were loading. FF immediately crashed. I used the online suggested Mozilla and other forum fixes (using IE7 to search moz site). Nothing worked. I ended up deleting the profile files and Mozilla itself. I then downloaded and installed the current US version. When I try to open, I get the message that FF Is running but not responding...close existing process or restart. I used task to close firefox.exe, but still get the msg. I restart (winXP) and still get msg when trying to open FF.

Help!!

I opened FF and got msg that updates were loading. FF immediately crashed. I used the online suggested Mozilla and other forum fixes (using IE7 to search moz site). Nothing worked. I ended up deleting the profile files and Mozilla itself. I then downloaded and installed the current US version. When I try to open, I get the message that FF Is running but not responding...close existing process or restart. I used task to close firefox.exe, but still get the msg. I restart (winXP) and still get msg when trying to open FF. Help!!

All Replies (1)

TonyE
TonyE
  • Moderator
more options

There are several possible causes for that error message, for deails see "Firefox is already running but is not responding" error - How to fix.