See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates (%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)

C:\Program Files\Mozilla Firefox\updates

Your above posted system details show outdated plugin(s) with known security and stability risks.

• Shockwave Flash 10.1 r53

Update the Flash plugin to the latest version.

• http://www.adobe.com/software/flash/about/

Update the Java plugin to the latest version.

• http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)

neither of the files for Mozilla Firefox update exist on my computer there is a file called updater and update.locale. Firefox is crashing and I am guessing I am having the problem because of this update issue ? Any help would be appreciated.

Is there an update folder in the Firefox program folder (C:\Program Files\Mozilla Firefox\) ?

No update folder. Updater files. Should I create the folder?

No. You do not have to create that folder.

Do you still have that error if you try to update via Help > Check for Updates ?

You can download and install the full Firefox 3.6.17 version from

• http://www.mozilla.com/en-US/firefox/all-older.html