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adobe flash player download and states its install successfully but its not there

  • 2 replies
  • 25 have this problem
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  • Last reply by cor-el

terrymel
terrymel
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I have mozilla firefox 3.6.11 Windows 7 toshiba laptop i have downlad adobe flash player 10.1 i think it was it was installed successfully so the computer says but it just bring me back to the screen to download and it is not on my computer.

I have mozilla firefox 3.6.11 Windows 7 toshiba laptop i have downlad adobe flash player 10.1 i think it was it was installed successfully so the computer says but it just bring me back to the screen to download and it is not on my computer.

All Replies (2)

Helper7677
Helper7677
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The current version of Adobe Flash player (version 10.1 r85) is installed on your system. Under Tools > Add-ons > Plugins it is shown as "Shockwave Flash". That name was chosen by Adobe and causes confusion for some.

Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/

  • Note: plugin check page does not have information on all plugin versions

"...but it just bring me back to the screen to download and it is not on my computer."

Although you should not need to, have you tried exiting and restarting Firefox after the installation?

Modified by Helper7677

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Does the Adobe test page work?

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems