Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am able to connect to the internet using internet explorer, but when I try to connect through mozilla firefox it says 'it is unable to establish a connection to the server." why?

  • 4 replies
  • 192 have this problem
  • 9 views
  • Last reply by maxjasper

more options

I can establish internet connection through internet explorer using a router at my house, but whenever I attempt to connect using firefox, it says it is unable to connect.

I can establish internet connection through internet explorer using a router at my house, but whenever I attempt to connect using firefox, it says it is unable to connect.

Chosen solution

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

Read this answer in context 👍 3

All Replies (4)

more options

Chosen Solution

A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.

See Server Not Found - Troubleshoot connection problems and Configure firewalls so that Firefox can access the Internet and http://kb.mozillazine.org/Firewalls

more options

Thanks a lot. I have always found that using Mozilla just came much easier to me and now I got it back. I apprecite it.

more options

Closing IE leaves a part in the RAM after closing up. However, that portion prevents FireFox from connecting to Internet or even from running and FireFox is hanged. You need to kill it via TaskManager. Its name also is "iexplorer". The bloody envious Microsoft! Anyone knows a solution to this?