Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I'm locked out of this site and had to re-register under a different name. Why?

  • 2 replies
  • 3 have this problem
  • 9 views
  • Last reply by firedogfox

more options

I've had an account at this site for a long time but I rarely visit. I tried today and the login rejected my username and/or email address and password. I requested a password reset and received an email with the link to do so. Yet when I reset it, I was still locked out and received the same error message (i.e., that my username and/or email address and password did not match.) I had to re-register under a different username, password and email address to get to here. I'd like to go back to my original but I can't find any help for this.

I've had an account at this site for a long time but I rarely visit. I tried today and the login rejected my username and/or email address and password. I requested a password reset and received an email with the link to do so. Yet when I reset it, I was still locked out and received the same error message (i.e., that my username and/or email address and password did not match.) I had to re-register under a different username, password and email address to get to here. I'd like to go back to my original but I can't find any help for this.

All Replies (2)

more options

Try to post on the Contributors forum to get the attention of a forum Administrator.

more options

Thanks. I just did.