We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

reinstalled Windows, Firefox, how do I retrieve synced bookmarks?

  • 3 replies
  • 6 have this problem
  • 7 views
  • Last reply by tlongacre

more options

I set up syncing and have a sync key. Now I've reinstalled Windows and Firefox4, but cannot see at all how to retrieve my synced data. When I go to sync, it only gives me the option of adding a new device or setting up a new account, neither of which is what I need to do.

I set up syncing and have a sync key. Now I've reinstalled Windows and Firefox4, but cannot see at all how to retrieve my synced data. When I go to sync, it only gives me the option of adding a new device or setting up a new account, neither of which is what I need to do.

All Replies (3)

more options
  1. Press Alt+T
  2. Click on Options
  3. Go to Sync Panel
  4. Click on Connect
  5. You will see option "Do you already have Firefox Sync Account"
  6. Click on connect
  7. Enter your email id, password, sync key
  8. Now your sync account is set up.
  9. You will see that after a while, all your data will be retrieved automatically.

Note: If anyone's reply has solved your problem, then please mark that reply as "Solved It" to the right of that reply after logging in your account. It will help us to concentrate on new questions.
more options

When I get to 4. there is no option to Connect. There is an option to set up Sync. If I press Connect, I get the option that I already have an account. When I click that, I get the Add A Device -- there is no opportunity to enter and e-mail or my sync key. this is the problem.

more options

Can anyone else help? I backed up everything on my computer before reinstalling. Where would I be able to find my old bookmarks, etc?