Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 4.0 won't allow customers to complete checkout

  • 2 replies
  • 6 have this problem
  • 6 views
  • Last reply by magicbob

magicbob
magicbob
more options

FIREFOX 4.0 causing checkout to fail - can anyone help? In the past 2 days, we have had many customers call who cannot move past the checkout page after they enter their credit card.

They enter their card number, but when clicking the continue button nothing happens. The button is dead. In Firefox 3.0x it works fine.

We did ask the customer yesterday what browser he was using - it was the latest Firefox 4.0 version.

So we upgraded to Firefox 4.0 today, and yes - the continue button is DEAD in this version browser.

This page continues to work in Firefox 3.0 and IE.

We use Miva 4.12 with simple credit card validation.

Thanks

Bob

FIREFOX 4.0 causing checkout to fail - can anyone help? In the past 2 days, we have had many customers call who cannot move past the checkout page after they enter their credit card. They enter their card number, but when clicking the continue button nothing happens. The button is dead. In Firefox 3.0x it works fine. We did ask the customer yesterday what browser he was using - it was the latest Firefox 4.0 version. So we upgraded to Firefox 4.0 today, and yes - the continue button is DEAD in this version browser. This page continues to work in Firefox 3.0 and IE. We use Miva 4.12 with simple credit card validation. Thanks Bob

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try posting at the Web Development / Standards Evangelism forum at MozillaZine. The helpers over there are more knowledgeable about web page development issues with Firefox.
http://forums.mozillazine.org/viewforum.php?f=25
You'll need to register and login to be able to post in that forum.

magicbob
magicbob Question owner
more options

Thank you very much. I have posted there.

Regards, Bob