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I tried to upgrade and now can't open it because it may be damaged or incomplete

  • 1 reply
  • 29 have this problem
  • 4 views
  • Last reply by cor-el

sharper53
sharper53
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I followed a prompt to upgrade and now when I try to open with Firefox I get the following message. You cannot open Firefox because it may be damaged or incomplete. My old Firefox remembers userID's and passwords that I need. How can I retrieve this information?

I followed a prompt to upgrade and now when I try to open with Firefox I get the following message. You cannot open Firefox because it may be damaged or incomplete. My old Firefox remembers userID's and passwords that I need. How can I retrieve this information?

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.