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i have a black blank toolbar please help

  • 2 replies
  • 10 have this problem
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  • Last reply by camogirl48

camogirl48
camogirl48
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I am running the 3.6.16 version and this morning when I booted up I acquired a black blank toolbar. At least I think it is, it is in the toolbar position. Taking up work space. Please tell me how to remove it.

I am running the 3.6.16 version and this morning when I booted up I acquired a black blank toolbar. At least I think it is, it is in the toolbar position. Taking up work space. Please tell me how to remove it.

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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Do you see that toolbar listed as enabled in View > Toolbars?

Issues with a black (empty) toolbar can be caused by a plugin or an extension that is not compatible with Firefox 3.6 and isn't working properly anymore.
A toolbar like the "ZoneAlarm Spy Blocker Plugin Stub for 32-bit Windows" and other toolbars like "Ask.com" or "My Web Search" can cause this issue.

See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

camogirl48
camogirl48 Question owner
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I figure it out I think. I went to the view menu and un-clicked "My Web Search" and it went away. Don't know if that is right but it worked. Thanks for the help C