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FireFox says something is preventing it from updating. When I try manual update, SuperAntiSpyware blocks it. What is this?

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

OregonJim
OregonJim
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I have been getting messages that "something if preventing FireFox from updating". I tried to download and install the latest version, but Superantispyware flagged the file as containing a trojan.

I have been getting messages that "something if preventing FireFox from updating". I tried to download and install the latest version, but Superantispyware flagged the file as containing a trojan.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You already have the latest Firefox 5.0.1 version according to the user agent.

  • Help > About Firefox
  • Help > Troubleshooting Information
OregonJim
OregonJim Question owner
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Well that's just fine, but why am I getting the messages? And why did Superantispyware identify the update (that I apparently don't need) as containing a Trojan? I am staying with Chrome until I can figure this out. I don't like warnings like the one I cited above when they are terse and useless.

Thanks so much for your reply though. If anyone else has a clue, let me know what's up.

cor-el
cor-el
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  • Top 10 Contributor
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If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can delete active-update.xml and updates.xml as well if present. 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)