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I newly installed firefox 6 keeps crashing even after re-install. safe-mode reboot.

  • 12 replies
  • 75 have this problem
  • 4 views
  • Last reply by SafeBrowser

elizuniga
elizuniga
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My fire fox is always crashing no matter what site I go to and even with the fire help and crash report. I have tried to re-installed it at least 5 times and it still wont fix it.

My fire fox is always crashing no matter what site I go to and even with the fire help and crash report. I have tried to re-installed it at least 5 times and it still wont fix it.

All Replies (12)

Donnie
Donnie
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In your subject you stated you had tried safe-mode however in the message it does not mention you have. There is a specific way to restart in safemode as it disables all addon/extensions not to be confused with plugins in order to troubleshoot the problem.

See:

Troubleshoot Firefox crashes (closing or quitting unexpectedly)

elizuniga
elizuniga Question owner
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sorry if I didn't post that but I have already tried that and everything else in the support for crashes before I posted this.

Hasan
Hasan
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-> press CTRL + SHIFT + ESC keys to open Task Manager -> Processes tab -> right-click firefox.exe and click End Process Tree -> close Task Manager

-> Start Firefox in Safe Mode by holding down SHIFT key while starting Firefox

  • As an alternative method, by using Win + R key combination and enter one of the following in the Windows Run box:
    • firefox -safe-mode
    • "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode
    • "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Troubleshooting extensions and themes

Check and tell if its working.

elizuniga
elizuniga Question owner
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nope still didn't work

Hasan
Hasan
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Update your Firefox Plugins

Clear Cookies & Cache

Clear the Network Cache

Troubleshooting plugins

Check and tell if its working.

elizuniga
elizuniga Question owner
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i have done all that and still no. and just fyi I am having to use chrome to read these since firefox crashes when i opens these.

Hasan
Hasan
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Can you get some Crash Reports IDs ??

Location of Crash Reports

Also try this - Firefox Crashes

Check and tell if its working.

Modified by Hasan

elizuniga
elizuniga Question owner
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nope not even that it crashes right before it opens the ID

Hasan
Hasan
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Use Win + R key combination to open Windows Run box and type the following in Windows Run box:

  • %APPDATA%\Mozilla\Firefox\Crash Reports\submitted

A folder by the name of submitted will open -> Copy the Name of each file and Paste it here.

elizuniga
elizuniga Question owner
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Submitted Crash Report

Report ID bp-af319919-20f0-44de-9e11-3f5412110820

elizuniga
elizuniga Question owner
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Product: 

   Report:

Advanced Search Firefox 6.0 Crash Report [@ RtlDosApplyFileIsolationRedirection_Ustr ] Search Mozilla Support for Help ID: af319919-20f0-44de-9e11-3f5412110820 Signature: RtlDosApplyFileIsolationRedirection_Ustr 

   Details
   Modules
   Raw Dump
   Extensions
   Comments
   Correlations

Signature RtlDosApplyFileIsolationRedirection_Ustr

UUID af319919-20f0-44de-9e11-3f5412110820

Date Processed 2011-08-20 12:05:48.162611

Uptime 12

Last Crash 31 seconds before submission

Install Age 1.8 hours since version was first installed.

Install Time 2011-08-20 17:24:44

Product Firefox

Version 6.0

Build ID 20110811165603

Release Channel release

OS Windows NT

OS Version 6.1.7601 Service Pack 1

CPU x86

CPU Info AuthenticAMD family 16 model 2 stepping 3

Crash Reason EXCEPTION_STACK_OVERFLOW

Crash Address 0x77a9efa8

User Comments

App Notes AdapterVendorID: 1002, AdapterDeviceID: 95c5,

AdapterDriverVersion: 8.632.0.0

Processor Notes Priority Job; This dump is too long and has triggered the automatic truncation routine

EMCheckCompatibility True

Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 :

%SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 :

%SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 :

%SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

Adapter Device ID

Bugzilla - Report this Crash

Crashing Thread

Frame Module Signature [Expand] Source

0 ntdll.dll RtlDosApplyFileIsolationRedirection_Ustr

1 ntdll.dll LdrpApplyFileNameRedirection

2 ntdll.dll LdrGetDllHandleEx

3 ntdll.dll LdrGetDllHandle

4 KERNELBASE.dll GetModuleHandleForUnicodeString

5 KERNELBASE.dll BasepGetModuleHandleExW


6 KERNELBASE.dll GetModuleHandleW

7 KERNELBASE.dll GetModuleHandleA

8 MS2011Helper.DLL MS2011Helper.DLL@0x6c9b

9 MS2011Helper.DLL MS2011Helper.DLL@0x6ece

10 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

11 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3


12 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

13 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

14 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

15 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

16 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

17 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

18 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

19 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

20 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

21 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

22 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

23 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

24 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

25 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

26 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

27 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

28 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

29 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

30 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

31 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

32 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

33 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

34 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

35 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

36 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

37 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

38 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

39 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

40 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

41 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

42 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

43 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

44 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

45 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

46 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

47 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

48 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

49 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

50 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

51 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

52 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

53 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

54 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

55 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

56 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

57 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

58 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

59 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

60 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

61 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

62 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

63 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

64 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

65 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

66 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

67 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

68 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

69 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

70 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

71 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

72 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

73 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

74 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

75 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

76 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

77 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

78 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

79 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

80 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

81 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

82 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

83 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

84 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

85 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

86 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

87 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

88 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

89 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

90 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

91 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

92 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

93 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

94 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

95 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

96 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

97 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

98 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

99 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

100 MS2011Helper.DLL MS2011Helper.DLL@0x6ee3

493 xul.dll nsSocketTransportService::Run netwerk/base/src/nsSocketTransportService2.cpp:631

494 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:618

495 xul.dll nsThreadStartupEvent::Run xpcom/threads/nsThread.cpp:202

496 nspr4.dll _PR_NativeRunThread nsprpub/pr/src/threads/combined/pruthr.c:426

497 nspr4.dll pr_root nsprpub/pr/src/md/windows/w95thred.c:122

498 mozcrt19.dll _callthreadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:348

499 mozcrt19.dll _threadstartex obj-firefox/memory/jemalloc/crtsrc/threadex.c:326

500 kernel32.dll BaseThreadInitThunk

501 ntdll.dll __RtlUserThreadStart

502 ntdll.dll _RtlUserThreadStart

Modified by elizuniga

SafeBrowser
SafeBrowser
more options

Your post shows the item MS2011Helper.DLL repeated over and over. Searching to find the owning application/process of that .dll file, the are many references on the internet claiming it to be malware.

Download, install and update as many of the following as possible until your infections are cleaned.

  1. The free versions of these scanners will detect infections and clean your system; no need to purchase
  2. Different malware scanners detect some malware that other scanners do not.
  3. If you are unable to download the malware programs,
    • change the name of the installer program before saving the download to your hard drive, and
    • once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan.
    • you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation.
  4. Some stubborn malware will need to be removed in Windows Safe Mode with Networking'. WARNING: Download all the tools first, then disconnect your modem before entering Windows Safe Mode, as your Firewall and AV/AS probably will not load in Windows Safe Mode. See:

If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help:

  1. Read and follow their rules for posting
  2. Follow their instructions to the letter
  3. Be patient; you are put in a queue and you will get a response when they get to your post


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.