Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The little "connection" symbol in the top left corner (starts lout as a black ball going counter-clockwise then changes to a green srrow going clockwise) rarely stops turning; is this normal?

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by cor-el

more options

The little "connection" symbol in the top left corner (starts out as a black ball going counter-clockwise then changes to a green arrow going clockwise) rarely stops turning; is this normal?

The little "connection" symbol in the top left corner (starts out as a black ball going counter-clockwise then changes to a green arrow going clockwise) rarely stops turning; is this normal?

All Replies (1)

more options

No, that animation should stop if the page has finished loading

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).