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Firefox 6.0.2 keeps locking up on us.

  • 2 replies
  • 11 have this problem
  • 3 views
  • Last reply by logsuz

logsuz
logsuz
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It locks up approximately every 10-15 minutes, and will stay locked up for about 20-30 seconds each time. It says "not responding". It only happened once we got to 6.0. We tried rolling back to 5.0 with no luck. What's going on? We looked online, and saw that it was a common issue. We were just wondering if there is something we need to do to fix it or if it'll be resolved in an upcoming update. Also, it is not site specific....it even froze while I was typing this.

It locks up approximately every 10-15 minutes, and will stay locked up for about 20-30 seconds each time. It says "not responding". It only happened once we got to 6.0. We tried rolling back to 5.0 with no luck. What's going on? We looked online, and saw that it was a common issue. We were just wondering if there is something we need to do to fix it or if it'll be resolved in an upcoming update. Also, it is not site specific....it even froze while I was typing this.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

logsuz
logsuz Question owner
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I got it to stop doing that by cleaning out all cookies and history, then shutting down firefox and doing a virus scan.

I did try all of the above recommendations, but nothing worked for me. Luckily the virus scan and deleting cookies etc did work.

Thanks for the help, the-edmeister.