Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Import data from another browser grayed out even though no bookmarks are imported.

  • 3 replies
  • 8 have this problem
  • 1 view
  • Last reply by cor-el

more options

I cannot import my bookmarks from Internet Explorer. The option is grayed out. When I installed Firefox, it asked if I wanted to import my settings and I checked yes, but I have no bookmarks at all and no import option to try and import them again.

I cannot import my bookmarks from Internet Explorer. The option is grayed out. When I installed Firefox, it asked if I wanted to import my settings and I checked yes, but I have no bookmarks at all and no import option to try and import them again.

Chosen solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"
Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Make sure that you do not run Firefox in permanent Private Browsing mode.

You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"

To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history

  • Deselect: [ ] "Always use private browsing mode"
more options

How wonderful. Thank you. I have bookmarks. Thank you so much. You'd think that would be written down somewhere. I searched Help and didn't find it.