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when I go to tools,, click on options, my computer locks up. need to get there to enable cookies

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  • 1 has this problem
  • 4 views
  • Last reply by Matt_G

LWTaylor1
LWTaylor1
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I can not check on the status on an order from Best Buy because they say they cookies are not enabled. I went in control panel and in internet options ,, privacy, I entered Best Buy and clicked on allow. But from what I understand I need to go to tools/options/privacy in firefox and do the same. When I click on tools/options, the computer locks up. While I'm sending,, sometimes firefox uses so much CPU that the computer will lock up also.

I can not check on the status on an order from Best Buy because they say they cookies are not enabled. I went in control panel and in internet options ,, privacy, I entered Best Buy and clicked on allow. But from what I understand I need to go to tools/options/privacy in firefox and do the same. When I click on tools/options, the computer locks up. While I'm sending,, sometimes firefox uses so much CPU that the computer will lock up also.

All Replies (1)

Matt_G
Matt_G
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Hi LWTaylor1,

We do have a section in the Knowledge Base for troubleshooting Firefox freezing issues. I would suggest you just try starting Firefox in Safe Mode first by holding down shift while Firefox is starting up.

If the lock up doesn't happen in Safe Mode, you should take a look at Troubleshooting-extensions-themes.

Hopefully this helps!