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I just got a windows 7 computer and when I try to download Firefox 10, which is the suggested version, I get a message saying it can't be downloaded. What do I do?

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  • Last reply by John99

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I went to the Firefox download page and clicked download, but get a message that it cannot be downloaded. My computer has Windows 7 and the version of Firefox suggested was version 10.

I went to the Firefox download page and clicked download, but get a message that it cannot be downloaded. My computer has Windows 7 and the version of Firefox suggested was version 10.

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Exactly what is the message you get and when. Presumably you are using IE9 to download the Firefox Installer file.

Try the site http://www.mozilla.org/en-US/firefox/all.html to download the latest Firefox version in the correct language.