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Firefox browser keeps going into not responding mode and the firefox experts continue to "not respond" to the problem. Firefox 11.0 and W7.

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  • Last reply by user633449

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Firefox browser keeps going into not responding mode and the firefox experts continue to "not respond" to the problem. Firefox 11.0 and W7. When will you respond??

Firefox browser keeps going into not responding mode and the firefox experts continue to "not respond" to the problem. Firefox 11.0 and W7. When will you respond??

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Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. you can uninstall this program after you clean off any infections.


Now when Firefox hangs, is this randomly, on specific websites, etc.? You can also read https://support.mozilla.org/en-US/kb/Firefox-hangs