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When directed to upgrade to the newest version of Firefox, the screen I am lead to is nearly blank. Is there a problem with your upgrade site?

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  • Last reply by ideato

SophiaH
SophiaH
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I am not running the latest version of Firefox. When I click the link that is supposed to lead me to the latest version, the page seems to be blank or missing information. I click "download" and it sends me to a new page that has a menu, is mostly red, but no options to download anything.

I am not running the latest version of Firefox. When I click the link that is supposed to lead me to the latest version, the page seems to be blank or missing information. I click "download" and it sends me to a new page that has a menu, is mostly red, but no options to download anything.

All Replies (1)

ideato
ideato
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Hi SophiaH

If there is an issue with update or permissions the better, quickest and safest way is to download and install firefox:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: Installing Firefox on Mac


thank you

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