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why updating firefox to 17 or 17.01 stops youtube videos from working, till i uninstall and install again since reinstall and safemode are useless?

  • 3 replies
  • 22 have this problem
  • 2 views
  • Last reply by cor-el

fheaven
fheaven
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after i updated from firefox 16.02 to firefox 17 the falsh videos stopped working on youtube it give video unavailable or another error message while on google chrome it was working normally. i tried safemode but the problem occurs, i tried reinstall using the set up but the problem still exists. i uninstalled firefox and then installed it again then it worked and videos plays again. but today after i updated to version 17.01 the same problem happened. so i uninstalled and installed again but this removes all my bookmarks and addons. Do i have from now on to uninstall and install firefox to have the latest version?

after i updated from firefox 16.02 to firefox 17 the falsh videos stopped working on youtube it give video unavailable or another error message while on google chrome it was working normally. i tried safemode but the problem occurs, i tried reinstall using the set up but the problem still exists. i uninstalled firefox and then installed it again then it worked and videos plays again. but today after i updated to version 17.01 the same problem happened. so i uninstalled and installed again but this removes all my bookmarks and addons. Do i have from now on to uninstall and install firefox to have the latest version?

All Replies (3)

dumdidadida
dumdidadida
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Hi,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

If you would like to take a listing of the add-ons, changed preferences/settings etc. to quickly replicate the previous profile, please Copy all to clipboard (on the left of the reset button), and paste it into Office Excel, or OpenOffice/LibreOffice Calc, or notepad. However, it would be a good idea to check for the existence of the issue immediately after the reset.

fheaven
fheaven Question owner
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thank you for your help, my problem now fixed after i uninstall and install if the problem happen again after update i will try your steps above

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Such a problem can also be caused by outdated cookies.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"