Firefox freezes when using "Save link as" or doing anything that needs to browse local file directory?
System: Windows XP, Firefox 17.0.1.
Firefox freezes when doing anything that needs to browse local directory such as saving file, uploading, etc....For example, can't save any image using "save link as". When attaching a file in email, whenever the browsing to other location on the hard drive will freeze firfox, which turns to "not responding"....
All Replies (7)
We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thanks for the reply. There you go.
Report ID
bp-fcbb09aa-eb99-4c2f-9539-455732121209
PMe9f6fc01-efe8-4444-8a29-e4aab47c83ed
PM1f429b2a-6155-4afe-bf5e-e3416d24f00e
PM7a5a7f96-78e1-439f-b6ff-1a936618758c
PM068376ce-a186-4d90-91f7-3512e2e4b81a
Modified by taxibusca
Sorry for the last post, the report ID got messed up. Hope this will be easier to see.
bp-fcbb09aa-eb99-4c2f-9539-455732121209
e9f6fc01-efe8-4444-8a29-e4aab47c83ed
1f429b2a-6155-4afe-bf5e-e3416d24f00e
7a5a7f96-78e1-439f-b6ff-1a936618758c
068376ce-a186-4d90-91f7-3512e2e4b81a
hello, the flash plugin seems to be involved in these hangs - could you tell us which security related programs (av, firewalls, etc...) are running on your computer?
if you can't solve the issue otherwise you might also want to try downgrading to flash 10.3, which is still supported.
Thanks for the reply. I have McAfee installed.
Forgot to mention that I have uninstall and reinstall Flash. The one that I have now is 11.5.502.110.
The interesting thing is when I restart Forefox in safe mode, it still does the same thing though...
Modified by taxibusca
ok, thinking about the issue again, the hanging flash-process might be just be a byproduct but not a cause of the issue (since it shouldn't be involved when you download anything via the firefox context menu...
please try all the trobleshooting steps listed at http://kb.mozillazine.org/Firefox_hangs#Hang_downloading_files
Have already tried whatever is suggested in the troubleshooting steps but it does not solve the issue at all. Interesting thing is the uploading problem does not occur when using yahoo mail but happens with gmail. However, the "save link as" issue happens with all types of files or links.
So far I have checked the forum with similar issues but most suggested it's a FLASH plug-in problem but does not seems to solve anything....
Could anyone help? Thanks in advance?!