Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cursor will not activate Search window or any icon on opening page.It will open Bookmarks or any of the items on toolbar

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

more options

My OS is XP. When Firefox opens, the cursor will only activate subjects on the 'toolbar(s)'. The drop-down menu's work normally. The cursor will NOT activate the 'search' window, ie, you cannot type in a subject. Nor will any of the data boxes activate explaining the opening picture. I do not have 'Babylon' installed. I have used both Bing and Google as my search engine without any change. I have switched mouse brands to no avail.

My OS is XP. When Firefox opens, the cursor will only activate subjects on the 'toolbar(s)'. The drop-down menu's work normally. The cursor will NOT activate the 'search' window, ie, you cannot type in a subject. Nor will any of the data boxes activate explaining the opening picture. I do not have 'Babylon' installed. I have used both Bing and Google as my search engine without any change. I have switched mouse brands to no avail.

All Replies (1)

more options

Which search bar do you mean?

  • searching via the location bar (pref: keyword.URL)
  • search bar on the Navigation Toolbar
  • search bar on the about:home page (pref: browser.search.defaultenginename)
  • other search bar (e.g. added by extension)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to reset some preferences to the default with the SearchReset extension:

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Check the browser.search.defaultenginename pref on the about:config page and make sure that it is set to the default value Google.