Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot log in to my site on this browser but can on others. It did work but now it does not?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

Chrisbatten
Chrisbatten
more options

For some reason after working for months when the home screen of my site appears and I have to log in the page just takes me back to the log in again. I have tried this on other computers using Firefox and the problem is repeated. If I change browser I can log in without issue. This problem only started today. I have cleared history and started again and get the same issue but only on Firefox. I am using version 21.0 can you help?

For some reason after working for months when the home screen of my site appears and I have to log in the page just takes me back to the log in again. I have tried this on other computers using Firefox and the problem is repeated. If I change browser I can log in without issue. This problem only started today. I have cleared history and started again and get the same issue but only on Firefox. I am using version 21.0 can you help?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)