Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pirobox from our website does not want to open on Firefox, yet opens on all other available browsers?

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by cor-el

ECSST
ECSST
more options

We have thumbnail images on our website, http://www.ecsst.org/, when clicking on the thumbnail image, the image is supposed to open in a larger screen using Pirobox, but the window is completely black with the following message: "There seems to be an Error: Close Pirobox".

On all other browsers, the images open correctly with Pirobox. We would just like to know if there is a problem with Firefox running Pirobox?

As this is demeaning for our site we would like an answer promptly.

ECSST

We have thumbnail images on our website, http://www.ecsst.org/, when clicking on the thumbnail image, the image is supposed to open in a larger screen using Pirobox, but the window is completely black with the following message: "There seems to be an Error: Close Pirobox". On all other browsers, the images open correctly with Pirobox. We would just like to know if there is a problem with Firefox running Pirobox? As this is demeaning for our site we would like an answer promptly. ECSST

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, i have no problem showing the full size pictures after clicking on the thumbnails on your page in various firefox versions. please go through the steps covered in Websites look wrong or appear differently than they should - maybe it will contain a fix for your local problem...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.