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How to fix a Firefox menu display bug?

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by Grieving

Grieving
Grieving
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Clicking one of the drop down menus at the top, eg. file, tools, help, will display the entire Firefox window I have open instead of the usual options such as "Firefox help" etc. Obviously it is very small as it shrinks the entire window into that box until I move the mouse around, then I can see all Firefox options.

Have tried uninstalling, installing older versions(22 and 23) and resetting Firefox, seems to have happened after I installed an add-on.

Clicking one of the drop down menus at the top, eg. file, tools, help, will display the entire Firefox window I have open instead of the usual options such as "Firefox help" etc. Obviously it is very small as it shrinks the entire window into that box until I move the mouse around, then I can see all Firefox options. Have tried uninstalling, installing older versions(22 and 23) and resetting Firefox, seems to have happened after I installed an add-on.

Chosen solution

Try to disable hardware acceleration in Firefox.

Read this answer in context 👍 1

All Replies (3)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try to disable hardware acceleration in Firefox.

Grieving
Grieving Question owner
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Thanks for that, disabling hardware acceleration worked. Not sure why that suddenly decided to happen but cheers. Don't suppose there's a way to have it enabled and display correctly?

Edit: This answers helped me with that. https://support.mozilla.org/en-US/questions/960789

Modified by Grieving