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ask.com has Hijacked my PRIVATE window. When i private ASK is there.

  • 3 replies
  • 3 have this problem
  • 6 views
  • Last reply by cor-el

berdel1
berdel1
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I somehow downloaded something and ASK.com hijacked my homepage and my browser. I fixed the homepage and browser by going about.config then keyword.url and reset but now whenever i want to use my private window it is ASK.com. I have deleted everything i could find with ask.com

I somehow downloaded something and ASK.com hijacked my homepage and my browser. I fixed the homepage and browser by going about.config then keyword.url and reset but now whenever i want to use my private window it is ASK.com. I have deleted everything i could find with ask.com

All Replies (3)

Nellus
Nellus
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Try to remove add on or plugin following this guide: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons?esab=a&s=add+on&r=4&as=s

DEEPAK KRISHNAN P.R
DEEPAK KRISHNAN P.R
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Hi,

try

help -> restart with add-ons disabled.

(start on safe mode) Regards Deepak Krishnan P.R

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 11.8 r800
  2. Shockwave Flash 11.4 r402

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32).

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see: