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I can't see all website content on some websites

  • 3 replies
  • 7 have this problem
  • 2 views
  • Last reply by Ed

jazzophile
jazzophile
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I have Firefox 25. I can't see content on certain websites, such as the Disqus comments on avclub.com and mentalfloss.com and comments on Chicagotribune.com articles. I can see this content in safe mode so I tried clearing the cache and cookies and removing the add-ons adblock plus and do not track, but I'm still not seeing the content.

I have Firefox 25. I can't see content on certain websites, such as the Disqus comments on avclub.com and mentalfloss.com and comments on Chicagotribune.com articles. I can see this content in safe mode so I tried clearing the cache and cookies and removing the add-ons adblock plus and do not track, but I'm still not seeing the content.

Chosen solution

Hello,

If the problem is solved in Safe Mode then I think you are right that one of your add-ons is most likely causing the issue.

In standard Firefox mode (not safe mode) go into your add-ons and disable all of them. Then test. Does the problem appear?

If it does not appear when all add-ons are disabled then start to enable them one by one testing each time. That way you can identify which one is causing the issue.

If the problem appears even when all add-ons are disabled then try disabling hardware acceleration and testing again. Upgrade your graphics drivers to use hardware acceleration and WebGL

See here for more:

Diagnose Firefox issues using Troubleshoot Mode

I hope this helps. Let me know if not.

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All Replies (3)

Ed
Ed
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Chosen Solution

Hello,

If the problem is solved in Safe Mode then I think you are right that one of your add-ons is most likely causing the issue.

In standard Firefox mode (not safe mode) go into your add-ons and disable all of them. Then test. Does the problem appear?

If it does not appear when all add-ons are disabled then start to enable them one by one testing each time. That way you can identify which one is causing the issue.

If the problem appears even when all add-ons are disabled then try disabling hardware acceleration and testing again. Upgrade your graphics drivers to use hardware acceleration and WebGL

See here for more:

Diagnose Firefox issues using Troubleshoot Mode

I hope this helps. Let me know if not.

jazzophile
jazzophile Question owner
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The problem seems to have been the Avast! online security add-on

Ed
Ed
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Great. I'm glad you found the culprit. It might be worth reporting this to Avast! and they can check into what is causing the issue.

Thanks for using Firefox.