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Since the last update Firefox has been crashing constantly and something is VERY WRONG with the update!!!!!!!!! Why?

kenshaw
kenshaw
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Since the last update to Firefox, I have had crashes non stop about every ten minutes or so, with very typical use. The update SUCKS and is crashing computers. I am SURE I am not the only one. PLEASE FIX THIS ASAP. I have been a Firefox user forever, but now going to Chrome and Explorer until I hear from you about fixing this issue. Never before have I had this problem with Firefox. Bums me out. But I can't deal with the constant crashes and it is ABSOLUTELY since the last update a day or two ago.

Since the last update to Firefox, I have had crashes non stop about every ten minutes or so, with very typical use. The update SUCKS and is crashing computers. I am SURE I am not the only one. PLEASE FIX THIS ASAP. I have been a Firefox user forever, but now going to Chrome and Explorer until I hear from you about fixing this issue. Never before have I had this problem with Firefox. Bums me out. But I can't deal with the constant crashes and it is ABSOLUTELY since the last update a day or two ago.

All Replies (4)

iamjayakumars
iamjayakumars
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

iamjayakumars
iamjayakumars
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Modified by iamjayakumars

kenshaw
kenshaw Question owner
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The problem when I ask a question regarding computer issues is that I don't explain that I know about all that you do about computers. I tried the Safe Mode already and it still crashes. This is an issue that is DEFINITELY due to the last update. GUARANTEED.

iamjayakumars
iamjayakumars
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Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":

Profile Backup and Restore