Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can see my emails in WIn Explorer but cannot import them

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by l02turner

l02turner
l02turner
more options

I drilled down to the stored email folders in Carbonite and restored them to a known location. I then tried to import the folders with TB but there are only 3 folders imported and all are empty. The folders are LOCAL FOLDERS, MAIL.COMCAST.NET AND POP3.COMCAST.NET. All of these folders are empty. I tried this several times with the same result. I really need those files! I am using Win 8.1 and TB 24

I drilled down to the stored email folders in Carbonite and restored them to a known location. I then tried to import the folders with TB but there are only 3 folders imported and all are empty. The folders are LOCAL FOLDERS, MAIL.COMCAST.NET AND POP3.COMCAST.NET. All of these folders are empty. I tried this several times with the same result. I really need those files! I am using Win 8.1 and TB 24

Chosen solution

See this article for importing mail files (mbox files):

http://kb.mozillazine.org/Importing_folders

https://addons.mozilla.org/en-us/thunderbird/addon/importexporttools/

http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

See this article for importing mail files (mbox files):

http://kb.mozillazine.org/Importing_folders

https://addons.mozilla.org/en-us/thunderbird/addon/importexporttools/

http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html

l02turner
l02turner Question owner
more options

It worked! I had to copy the folders without extensions to my HD from the Carbonite backup drive, then they imported without a problem. Now i can rebuild my folders and filters and things are getting back to normal. Many, many Thanks!

-)