Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Videos won't play

  • 4 답장
  • 37 이 문제를 만남
  • 1 보기
  • 최종 답변자: snerp

snerp
snerp
more options

Hi,

I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great.

The most common error message that appears is:

"Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:"

I looked over your forum and tried all the solutions and none of them worked for me.

I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed.

I tried re-starting Firefox in "Safe Mode" and this did not work.

Hi, I have an issue watching videos, I can watch Youtube and Vimeo vids, but when it comes to news site such as BBC, CNN Global News, and most other sites with videos... their videos won't play. I checked on Chrome and Safari on the same computer and they work great. The most common error message that appears is: "Oops! Something went wrong. Please check your internet connection or try reloading the video. Otherwise, check out one of these related videos:" I looked over your forum and tried all the solutions and none of them worked for me. I'm using Firefox Ver. 30.0 on an iMac, plus I have the latest flash update installed. I tried re-starting Firefox in "Safe Mode" and this did not work.

모든 댓글 (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable IPv6 (check for other possible causes as well).

snerp
snerp 질문자
more options

Nope that didn't work

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that the Flash player is used and not the HTML5 media player.

You can right-click the player to check this. In case of Flash you get the Flash player context menu.

snerp
snerp 질문자
more options

I checked and Flash and the Adobe Flash Player Settings, they are already checked. I did notice an error message when right clicking on a BBC News video, here is what it said when I clicked on it.

Error code : 3024 Severity : critical Description : All net connections failed Responsibility : Application

글쓴이 snerp 수정일시