Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crash on startup (v30-31, Ubuntu)

  • 6 답장
  • 35 이 문제를 만남
  • 7 보기
  • 최종 답변자: esuomikim

more options

After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket).

I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was:

apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox

...with no effect.

I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it.

Any hints? Thanks in advance!

After update to version 30 (29?) of Firefox on Ubuntu (14.04 64b) it crashes EVERY time I open it. It crashes few seconds after start, than crash reporter appears, it re-launches and works normally. It is not a matter of opened windows and tabs, their variety or number. It seems that it is not a matter of addons (adblock, pocket). I tried everything that comes to my mind - with no effect. The most brutal way of dealing with it was: apt-get purge firefox cd ~ rm -rf .mozilla rm -rf .cache/mozilla rm -rf .adobe rm -rf .macromedia apt-get install firefox ...with no effect. I scanned for viruses (clamscan) and malware and Ubuntu seems to be ok. I do not use any "strange" apps, configurations, proxies - nothing that could affect it. Any hints? Thanks in advance!

선택된 해결법

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

문맥에 따라 이 답변을 읽어주세요 👍 3

모든 댓글 (6)

more options

Do you still have any crash report IDs available?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If you can't open Firefox, see:

more options

Here you are:

bp-76c18bb4-5707-49cb-88cb-4d4cb2140801 bp-e9576c7a-dcb9-49cc-a1f4-b77052140801 bp-78eb1e02-5af4-45e5-9600-0c0172140801 bp-d3f8ec9b-68eb-4da7-a46b-7b9cc2140731

more options

선택된 해결법

That looks alike a problem with GStreamer playing MP3 files (libgstflump3dec.so).

You can try to set the media.gstreamer.enabled pref to false on the about:config page.

more options

OK, it is a kind of workaround. The question is why it suddenly stopped working? I used Firefox on Ubuntu for years...

more options

Are you using the latest updates of GStreamer and ffmpeg?

more options

Yes, I checked it, it's the newest available in Ubuntu repos.