Install p/w problem
I can't install Firefox without a p/w. Windows 7 p/w doesn't work. Yes, I have double-checked upper/lower case. My p/w is all lowercase. No numbers, no special characters. In fact, I never had a p/w as administrator of my computer but created one in this instance. Still not working.
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Hello,
It sounds like you may have downloaded Firefox from somewhere other than the official Mozilla website. Delete the installer you downloaded and download a fresh copy here:
- https://www.mozilla.org/en-US/firefox/new/
- (if you need a different localization) https://www.mozilla.org/en-US/firefox/all/
You may want to run a malware scan with some free antimalware tools to make sure that you didn't accidentally unpack some malicious files onto your computer:
- MalwareBytes' Anti-Malware
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
If you remember the download link and it is not one of the two I posted earlier, please report it here:
Hello, try the next, when your firefox download is done, open the Downloads folder for your Windows account, right-click the Firefox setup.exe file and choose Run as Administrator.
any luck ?
thank you
Thank you for responding. I had d/load from legit Mozilla home page. I am leery of the malware removal program although I did install and run; however, there are so many things listed, particularly in the registry, I am uncertain whether to go forth. Years ago when I used this type of program, it removed something important and my computer bailed! I remember when I took the MCSE class in the late '90s, the instructor emphasized "don't mess w/ the registry unless you know what you're doing."!
Your answer did the trick! I had been clicking on the .exe file & then when opened, clicked box to run as Administrator. Followed your advice & just right clicked on the file (in my Downloads directory) and everything is again kosher. I uninstalled Google Chrome but will keep in case needed again.