Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

had to redownload firefox and got Suspicious.cloud 9 virus

  • 5 답장
  • 8 이 문제를 만남
  • 3 보기
  • 최종 답변자: cmcomp234

more options

Have been using firefox and last week when trying to open the message was it cannot connect to internet etc. Uninstalled and reinstalled twice. installed again and per instructions added back in to my windows firewall. I also have Norton. That did the trick except that Norton notified me that Suspicious.cloud9 was detected and quarantined. Its origin was Mozilla. I am now leary of using Firefox due to this fact. Did not see the Stub 35 file the first time I loaded Firefox.

Have been using firefox and last week when trying to open the message was it cannot connect to internet etc. Uninstalled and reinstalled twice. installed again and per instructions added back in to my windows firewall. I also have Norton. That did the trick except that Norton notified me that Suspicious.cloud9 was detected and quarantined. Its origin was Mozilla. I am now leary of using Firefox due to this fact. Did not see the Stub 35 file the first time I loaded Firefox.

선택된 해결법

Actually with SeaMonkey it was the Suspicious.cloud7 claiming a virus in file freebl3.dll only there is not and never has been. It got to be such a regular occurance that they even single out Norton in the Known Issues of SeaMonkey Release notes. http://www.seamonkey-project.org/releases/seamonkey2.32/#issues and will be listed until Norton finally fixes it.

Upload the file to virustotal if you like, I would but I am on a tablet.

Firefox from mozilla.org has never been proven to have any viruses and any time a claim of virus happened it was only by one of a few certain antivirus clients with Norton being one of them.

I have seen posts of Suspicious.cloud claim with Firefox here and at mozillaZine over years but it was infrequent compared to with SeaMonkey and was always a false positive.

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (5)

more options

This is a false positive as Norton has been doing it with SeaMonkey especially for years now and yet to fix it.

Some anti-virus clients still have an issue with the stub installer even though it has existed since Fx 18.0 so try the full setup from www.mozilla.org/firefox/all

more options

Still questioning the Suspicious.cloud9. When I looked it up info stated it a Trojan virus.

more options

선택된 해결법

Actually with SeaMonkey it was the Suspicious.cloud7 claiming a virus in file freebl3.dll only there is not and never has been. It got to be such a regular occurance that they even single out Norton in the Known Issues of SeaMonkey Release notes. http://www.seamonkey-project.org/releases/seamonkey2.32/#issues and will be listed until Norton finally fixes it.

Upload the file to virustotal if you like, I would but I am on a tablet.

Firefox from mozilla.org has never been proven to have any viruses and any time a claim of virus happened it was only by one of a few certain antivirus clients with Norton being one of them.

I have seen posts of Suspicious.cloud claim with Firefox here and at mozillaZine over years but it was infrequent compared to with SeaMonkey and was always a false positive.

글쓴이 James 수정일시

more options
more options

Thank you for your help