Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I cannot open firefox 35.

  • 2 답장
  • 1 이 문제를 만남
  • 2 보기
  • 최종 답변자: miekev

more options

I have a Mac OS-X10.9.4. with firefox 34. Each time I open ff, I am asked to download 35. And I do, and restart firefox. But each time I am back to version 34, and get asked again, and again... 35 will download (shows up in my downloads folder), click on it to load, seems to work, but still I am back at 34. 35 doesn't show up anywhere, in Applications folder.

I have a Mac OS-X10.9.4. with firefox 34. Each time I open ff, I am asked to download 35. And I do, and restart firefox. But each time I am back to version 34, and get asked again, and again... 35 will download (shows up in my downloads folder), click on it to load, seems to work, but still I am back at 34. 35 doesn't show up anywhere, in Applications folder.

선택된 해결법

Hello miekev, please try to download and install firefox, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

선택된 해결법

Hello miekev, please try to download and install firefox, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

more options

I did succeed ahead of receiving a reply. But it seems it was because of one small obscure step: after downloading and dragging the orange logo into the applications folder, I was apparently also supposed to press Control AND click on the blue window and then click 'eject Firefox'. Seems strangely obscure but I now have FF35 and won't be bothered by requests to upgrade. Thank you.