Inactive 'Start a conversation' button in Firefox Hello in desktop PC running Linux behind proxy
I have tried it in Ubuntu 14.04 and Archlinux. It works fine on Windows (with and without a mic or camera) and a laptop running Archlinux both behind the same proxy.
(I'm not sure if this is related, but the about:home snippets also don't load; again this works fine in Windows).
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Do you have any add ons like Noscript or one that might be keeping scripts from loading?
This requires javascript to be active in order to start a conversation,
No. I don't have any addons istalled; it's a clean installation of Firefox (currently on Archlinux).
I have Never remember history enabled and my Browser Console just after opening firefox and clicking the Start a conversation icon shows as follows:
Failed to load native module at path '/usr/lib/firefox/components/libxpcomsample.so': (80004005) /usr/lib/firefox/components/libxpcomsample.so: cannot open shared object file: No such file or directory
Could not read chrome manifest 'file:///usr/lib/firefox/browser/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
GET https://snippets.cdn.mozilla.net/4/Firefox/36.0.1/20150305221847/Linux_x86_64-gcc3/en-US/default/Linux%203.19.2-1-ARCH%20(GTK%202.24.27)/default/default/ [HTTP/1.0 200 Connection established 327ms]
InvalidStateError aboutHome.js:228:0
InvalidStateError aboutHome.js:234:0
GET https://snippets.mozilla.com/media/bundles/b6b925fbf622006bfa7b317deb74a04817da2f23.html [HTTP/1.0 200 Connection established 1465ms]
GET https://geo.mozilla.org/country.js [HTTP/1.0 200 Connection established 1055ms]
POST https://safebrowsing.google.com/safebrowsing/downloads [HTTP/1.0 200 Connection established 1000ms]
POST http://clients1.google.com/ocsp [HTTP/1.0 200 OK 689ms]
1426846473727 Services.HealthReport.HealthReporter WARN Saved state file does not exist.
1426846473727 Services.HealthReport.HealthReporter WARN No prefs data found.
GET https://loop.services.mozilla.com/v0/push-server-config [HTTP/1.0 200 Connection established 2911ms]
POST http://ocsp.digicert.com/ [1006ms]
GET https://push1.push.hello.firefox.com/ [11ms]
GET https://push1.push.hello.firefox.com/ [444ms]
GET https://push1.push.hello.firefox.com/ [869ms]
GET https://push1.push.hello.firefox.com/ [2239ms]
GET https://push1.push.hello.firefox.com/ [47ms]
The InvalidStateError aboutHome.js: goes away once I enable History. The output of Browser console then would be:
Failed to load native module at path '/usr/lib/firefox/components/libxpcomsample.so': (80004005) /usr/lib/firefox/components/libxpcomsample.so: cannot open shared object file: No such file or directory
Could not read chrome manifest 'file:///usr/lib/firefox/browser/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
POST https://safebrowsing.google.com/safebrowsing/downloads [HTTP/1.0 200 Connection established 467ms]
POST http://clients1.google.com/ocsp [HTTP/1.0 200 OK 193ms]
1426847326438 Services.HealthReport.HealthReporter WARN Saved state file does not exist.
1426847326438 Services.HealthReport.HealthReporter WARN No prefs data found.
GET https://loop.services.mozilla.com/v0/push-server-config [HTTP/1.0 200 Connection established 962ms]
POST http://ocsp.digicert.com/ [HTTP/1.0 200 OK 187ms]
GET https://push1.push.hello.firefox.com/ [587ms]
GET https://push1.push.hello.firefox.com/ [97ms]
I can reproduce this, it looks like remembering history is required. I also tried to enable cookies for just that domain however it must be something else. I am not 100% sure that the cookies are required for Firefox Hello, but history seems to be.
In case I was not clear, Firefox Hello does not work for me even with history enabled; and again, works fine on Windows.
(Is the issue of about:home snippet not loading related to the %OS_VERSION% or %BUILD_TARGET% of Archlinux in the snippet URL? The URL in the Browser Console led to a blank page.)
There's no timings on there, but from the logs it looks like it is failing to access the network fully:
GET https://push1.push.hello.firefox.com/ [11ms] GET https://push1.push.hello.firefox.com/ [444ms] GET https://push1.push.hello.firefox.com/ [869ms]
This shouldn't be being repeated. I think what might be going on is that it is trying to open a websocket connection to that server, but it is being denied.
This would potentially be an issue with the proxy, though I don't know why it would affect Linux and not windows.